Frequently asked questions

Here you can find a selection of the questions that I usually respond to by email and phone.

What is an artistic print?

An artistic print is one made under the supervision and control of the artist. The artist determines the color levels of the photograph, paper, inks, finishes, etc. It is also referred to as an author print. Usually, for artistic prints, the best materials are used: such as cotton papers and pigment based inks.

Are all photographs signed?

All photographs are signed on the back: the reverse. The signature is made with a special pen that uses pigment ink, ensuring maximum durability. In addition to the signature, the photos are also numbered according to the number of edition and come with a certificate of authenticity.

Are the images printed with a white border?

Every print carries a 3″ (7.6 cm) white border. For example, if you order a 12″ x 16″ (30.4 x 40.6 cm) print, the actual size of the paper would be 15 x 19″ (38 x 48.2 cm).

Is it possible to get the work framed?

Framed photographs suffer much while traveling and it is not recommended, especially for long journeys. Therefore, I have decided not to frame my photos before shipping them. It is recommended that the customer utilize a professional service that specializes in preservation work to frame the print near his/her home so that the work does not suffer from long distance travel.

May I view a high resolution image of the photograph before purchasing it?

All of the images are posted on the website and can be downloaded to 1600px wide. This is more than enough to appreciate every detail of the image on the screen. Obviously, I cannot provide the same high-resolution images on which quality prints can be made, because it would facilitate the emergence of unauthorized copies in the market.

How can I place an order?

Once you have decided which photo you want to purchase, you can send an email with the title of the photograph, the desired size of the work and the shipping address. Then, once the information is received, I will send you a quotation where you will find the final price of the order and all of the information about making payment.

What is the payment method?

All payments are made through PayPal, as it is the most secure system for transactions made through the Internet. This system accepts debit and credit cards, such as Master Card, Visa and American Express. Once the order is requested and the quotation is accepted by the customer, I will send an email invoice via PayPal with a link to complete payment online. Then, once the payment is received, the photographs are prepared for shipment.

How are the photographs prepared for shipment?

All printed photographs are sent rolled in a properly sealed tube. The printed photograph is protected between two layers of acid-free tissue paper, rolled in an inner tube, and it is wrapped in bubble wrap to protect it from humidity and shock. Then, this inner roll is inserted into an outer tube, 8″ diameter, which is sealed and taped with plastic caps on the ends. This same system is used by the best art galleries in the world – such as Saatchi Art – and it is highly tested.

What location are the prints are sent from?

The shipments of all my works are sent from Playa del Carmen (Mexico), the place where I live currently.

Do you offer international shipping?

Of course! I work with Fedex, since it is a good shipping company operating from Mexico. Most of the works are sent to international destinations, especially to the US. It is possible to ship works anywhere in the world.

How much does shipping cost?

The price of shipments may vary by destination, size and weight of the work. For example, a shipment of work at 12 × 16″ (30.4 x 40.6 cm) to New York would cost approximately 100 USD. The final shipping price is specified in the quotation that is sent to the customer before payment.

Do I have to pay customs tax?

Each country has different legislation and the import prices of artworks may vary. For example, in the US, no extra cost applies for importing artworks. If you live in another country, please check with your country’s customs office to determine if you must pay a tax when the shipment is received.

How long does it take to get the work once the shipment is made?

Once the work is prepared and packaged and out of the studio, the time to receive it is approximately 3 days. If the customer is not at home at the time of delivery, the company in charge of the shipment will contact him/her to set a new time for delivery.

Is there any insurance for shipments?

All shipments include insurance covering the total value of the work in case of harm or loss. The insurance is provided by Fedex, the company in charge of the shipments.

What if my print arrives damaged?

If the print is damaged in transit to its destination, it will be collected at the destination and will be replaced at no cost. To make a request for replacement, please send me an email with pictures of the damage within 7 days of receiving the work.

How I should handle the prints?

The handling of the prints is very important in optimizing their preservation. Always, cover your hands with 100% cotton white gloves, in order to not impregnate the paper with sweat or smudges from fingerprints, since these secretions may alter the chemical stability of the photographic medium. Always handle the print by its white borders; never touch the printed image directly. Also, be careful not to rub the image with any rigid material – like paper or a rag – because this could cause scratches. If the image has attracted some dust, you should gently remove the dust with a fine antistatic brush.

How should I frame the photographs?

Only 100% acid-free materials should be used in all elements of framing; including the mat, adhesive tape, the back or the frame. Glue, and other non-reversible procedures, should never be used on the photographs. It is also highly recommended to use a glass with UV protection to extend the life of the photographic print. The best suggestion is to consult with your professional framing service to ensure that a preservative type of framing material is utilized.

How old are the prints?

All prints are printed on demand. This ensures that the customer always receives a freshly made print.

What is the life expectancy of a print?

If all recommended quality standards for the handling and framing of the print are followed and the work is exhibited under correct ambient lighting conditions, then the print can last for more than 100 years without significant changes.

Who owns the copyright?

The copyright of the works sold will always belong to the author of the work or his heirs, never to the purchaser of the work. Therefore, the reproduction and distribution of the work by the customer without permission is strictly prohibited.